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Our Terms Shape How Your Account Works

When you open an account with us, you're agreeing to a straightforward set of rules that keep your deposits safe, your withdrawals clear, and your gameplay fair.

Account verification requiredDANA, OVO, GoPay, QRIS depositsWithdrawals within 24 hours
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udintogel 88 Our Terms Shape How Your Account Works
POLICY HELP

Reach Us When You Have Questions

Our support desk handles term disputes, account holds, and withdrawal questions through multiple channels so you're never stranded.

Live Chat Open a chat window in your account lobby between 08:00 and 22:00 Indonesia time. We respond to term questions and payment disputes within minutes.
Email Support Send term clarifications or withdrawal concerns to [email protected]. Replies arrive within 4 business hours, typically sooner.
Account Settings Update your contact details, linked DANA or OVO accounts, and communication preferences directly in Settings > Account Info.
ACCOUNT SECURITY

How We Protect Your Terms and Data

Your account details, payment history, and game records are stored with encryption that matches banking standards in Indonesia.

Data Encryption

All account and payment data moves over TLS 1.3 encrypted channels. Your DANA, OVO, and GoPay credentials are tokenized, never stored in plain text.

Account Verification

First withdrawal requires phone number and email confirmation. Large withdrawals may ask for ID photo via our secure upload portal.

Payment Audit Trail

Every deposit and payout is logged with timestamp, payment method, and settlement status. You can view your full history in Account > Transactions at any time.

Dispute Resolution

If a transaction breaches our terms, open a dispute within 30 days. We review DANA, OVO, GoPay and QRIS records and settle within 5 business days.

Policy Change Notice

We announce term updates 14 days before they take effect via email and in-app notification. You can accept or close your account before the change applies.

Data Retention

Term violation records, withdrawal disputes, and game session logs stay accessible for two years after your last activity.

Answers to Your Term Questions

Below are the term clarifications we hear most often from players in Surabaya, Bandung and across Indonesia. If your question isn't here, open a chat with our support team between 08:00 and 22:00.

Minor breaches like repeated incorrect CVV attempts lock your account for two hours. Serious violations such as using another person's account or multi-accounting result in permanent closure and forfeiture of funds. We notify you of the violation via email and explain the suspension length.

You cannot unilaterally change terms, but you can request a clarification through live chat if you believe a rule was applied incorrectly to your account. We have a 30-day dispute window from the date a charge or account action occurred. Submit disputes in Settings > Account > Disputes.

Minimum first deposit is 50,000 IDR via DANA, OVO, GoPay or QRIS. Your withdrawal limit starts at ten times your largest single deposit in a calendar month. If you deposit 500,000 IDR, you may withdraw up to 5,000,000 IDR that month without additional verification.

Most withdrawals via DANA, OVO, GoPay and QRIS settle within 24 hours of your request. Bank transfers may take up to 48 hours. We send a confirmation email as soon as the funds leave our wallet; your bank completes the final step into your account.

No. Multiple accounts per person violate our terms and trigger permanent closure and fund forfeiture. We detect multi-accounting through phone number, email, device ID and payment method matching. If you lose access to an old account, contact support to recover it rather than creating a new one.

Change your password immediately through Settings > Security > Change Password. If you see unauthorized transactions, open a live chat within two hours of noticing them. We freeze the account pending investigation and reverse fraudulent deposits or withdrawals within 72 hours of confirmation.

Yes. Go to Settings > Account > Download Data. We compile a PDF with your account terms, all deposits and withdrawals from the past 24 months, and any disputes. The file arrives in your email within one business hour.

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